In order to improve transparency, safeguard passengers’ belongings, and guarantee accountability for all incoming international flights, Biman Bangladesh Airlines today increased the usage of body-worn cameras in baggage handling at Hazrat Shahjalal International Airport.
According to the national flag carrier, the decision was made in accordance with international aviation safety and security norms, which allow airport officials to open or cut luggage during inspections without prior authorization in order to remove goods that are prohibited or considered contraband.
According to Biman, customers frequently blame the airline or the Civil Aviation Authority of Bangladesh for baggage damage sustained during these security inspections, and there are still claims that dishonest organizations were involved in some of these occurrences.
To address these concerns, Biman Bangladesh Airlines has begun monitoring the loading and unloading of baggage for every arriving international flight at Hazrat Shahjalal International Airport through body-worn cameras.
The airline has been using body-worn cameras for baggage delivery operations on its own flights since June 2024, officials said, adding that positive results prompted the extension of the system to all international airlines receiving Biman’s ground handling services.
The formal inauguration of the expanded service was held on Sunday under the leadership of Badrul Hasan Liton, Director (Customer Service) and Joint Secretary of Biman.
Speaking on the occasion, the director said that the initiative would ensure transparency and accountability at every stage of baggage handling, boost passenger confidence and further enhance staff professionalism.
Biman Bangladesh Airlines said it would continue to use digital technology to raise passenger service and security standards to new heights in the future.
