In order to improve the user experience, mobile phone operator Grameenphone and IT behemoth Ericsson have joined forces to concentrate on innovation, expansion, and the implementation of state-of-the-art solutions through workshops, pilot projects, and technology trials.
According to a press release, this partnership will also involve government agencies, industry partners, and regulators for the telecom sector’s sustainable expansion.
According to the report, Grameenphone and Ericsson inked a memorandum of understanding (MoU) that will use Ericsson’s experience to improve customer service by expanding the network.
The 1998-started collaboration between Grameenphone and Ericsson will also be strengthened and advanced by the MoU.
Niranjan Srinivasan, Chief Information Officer of Grameenphone, said, “Partnering with Ericsson is a key step towards the telco tech vision of Grameenphone. The technology that we intend to collaborate on will transform and deliver a superior experience for our customers built on our common AI first approach & ambition.”
David Hägerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh said, “Our award-winning AI and Automation solutions will allow Grameenphone to respond even better to the evolving needs of its customers and meet the increasingly complex demands on the network.”
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