vivo has expanded its customer service facilities to reach to a larger set of consumer base in Bangladesh. In addition to its existing 23 stores, vivo is adding two new service centres in Dhaka, providing it’s after sales service from a total of 25 service centres in Bangladesh.
The new service centres will further strengthen the customer connect in Bangladesh and enable the brand to reach out to its customers across the country.
vivo customers who purchase a vivo handset may replace it within 15 days if there are any functional faults, and will receive 1 year of free maintenance, and 6 Months Local Replacement Warranty for the battery, earphone, charger, and USB cable from the purchase date if there are any functional faults. They will also have the benefits of Gaming Centres and Service Day available on these 2 new service facilities.
Reasat Ahmed, Assistant Manager (PR), vivo Bangladesh, said; “Our previous initiatives in the after sales service have gotten a resoundingly positive response, and we are happy to have been able to open two additional service facilities in Dhaka, ensuring that vivo smartphone customers in Bangladesh enjoy a pleasant experience. As a customer first company, we strive to support our customers at every step of their smartphone experience, with a strong focus on after-sales care so that everyone can benefit from our meaningful, cutting-edge innovations.”
Since its inception, almost 4 years ago, the brand has been growing its services in Bangladesh, currently providing it’s after sales support from 25 centres- 23 external facilities and 02 internal service points. With a robust after sales network in Bangladesh, vivo plans to open 6 more service centers by the end of the year 2021 to support and empower customers with ease of buying and provide them with seamless access to leading technologies.
