vivo has expanded the reach of its online and in-store services in Bangladesh to deliver a superior customer experience. The brand keeps local customers up to date about the latest product launches and features through its after-sales service, providing relevant information before and after the purchase. Customers can also send in their queries via email and get a response within 24 hours.
With the ongoing COVID-19 pandemic, the necessity for online services is increasing more than ever. With safety requirements in mind, vivo has taken a thoughtful step to offer its customers a convenient inquiry, buying, and delivery experience at their comfort. Customers can purchase any vivo smartphone through online. Following the Benfen philosophy, this brand has been expanding its services in Bangladesh since its inception, more than 3.5 years ago.
Speaking about the facilities, Assistant Manager (PR), Reasat Ahmed; vivo Bangladesh, said, “As a customer-centric brand, vivo believes in supporting customers at every step of their smartphone journey, with a strong focus on after-sales service. Our initiatives have received an overwhelmingly positive response so far, and we are thrilled to have been able to provide a smooth experience for vivo smartphone buyers in Bangladesh. We strive to deliver our products and services to customers in the quickest time possible so that each individual can experience our meaningful, cutting-edge innovations.
Customers can avail of the benefits at the following facilities:
vivo Service Center: Currently, vivo has 20 active service centers, with 2 exclusive stores in Dhaka and the rest across Bangladesh, including Narayangonj, Savar, Gazipur, Tangail, Mymensingh, Jamalpur, Kishorgonj, Sylhet, Bogra, Rajshahi, Rongpur, Jessore, Khulna, Barishal, Potuakhali, Noakhali, Comilla, Chittagong, Cox’s Bazar. All the service centers offer to resolve customer problems in one hour for any vivo smartphone.
vivo Service Day: vivo conducts Service Day on Thursday of the third week of every month as part of the program. This initiative started last year for an improved customer experience for vivo smartphone users. The initiative has gained instant popularity among customers across 64 districts. Service Day allows customers to get after-sales services for free on the same day. Customers can also buy mobile accessories at a 10% discount, including accessories like adapters, data cables, earphones, and a free software upgrade service.
On-call Support, Facebook, email: vivo services can be accessed easily through on-call support, Facebook, and email. Customers get a response to their email queries within 24 hours via [email protected]. Customers can also ask questions or inquire about their smartphones by calling vivo’s on-call support number 09610991079. This number is functional from Saturday to Sunday (09:00-18:00), barring public holidays.
vivo Doorstep Delivery Service: Owing to the pandemic-induced lockdowns, vivo launched its doorstep delivery service following all safety protocols. Although the company limited the service in the unlock period, vivo announced that it is ready to roll out the service in the future.
vivo e-commerce: To remove all the uncertainties and doubts relating to searching for vivo smartphones online, currently the brand sells its products online via their retail partners – G&G, Pickaboo, Robi Shop, and Othoba.com
