MetLife Bangladesh announced that, it has launched its first innovation center in Dhaka.
Syed Hammadul Karim, General Manager of MetLife Bangladesh said, “Supporting innovation in our industry, as well as talent development, are key areas of focus for us and this is a proud moment for us that today we are opening the first innovation center in Bangladesh insurance industry. Using the innovation center, our talented associates can come together to share and develop innovative ideas that can better support the customers in their end to end experience when engaging with MetLife.”
MetLife has built a strong track record of being a first mover in digital innovation for the insurance industry. Launched in July 2015, LumenLab, MetLife Asia’s Singapore-based innovation center, has focused on developing disruptive new business models in the areas of health, aging, and wealth. It has supported the launch of 9 pilot projects to market, reaching hundreds of thousands of people. MetLife also has an innovation center in Japan.
Commenting on the launch, Zia Zaman, LumenLab CEO and Chief Innovation Officer of MetLife Asia said, “The innovation center is a differentiator. By redefining the way we interact with our customers, we are setting ourselves apart, focusing on the value that we can deliver. We’re confident that the transformative effect of a culture of innovation, leveraging our network of innovation hubs will deliver exciting new products, services, and experiences.”
The new 380 square feet facility located at the MetLife Building in Motijheel C.A. will leverage tried-and-tested innovation processes, to develop solutions that will help raise life insurance awareness as well as help meet the needs of the Bangladeshi customers.
