KLAS Research, Healthcare Technology Research Company, Reports 100% of respondents said they would repurchase the Firstpass platform from Vectramind Health.

Vectramind Health announced that a recently released KLAS First Look report, which highlights high levels of customer satisfaction and quantifiable improvements in patient engagement and operational efficiency, has strongly validated its AI-native patient experience and engagement platform, Firstpass.

The findings, published in the KLAS Research report ‘Vectramind Firstpass Unified Patient Experience & Engagement Platform 2026’, show that 100% of surveyed customers said they would buy Firstpass again and consider the platform part of their long-term plans. Healthcare organizations also reported increased patient engagement, improved patient flow, reduced no-show rates, and reduced waiting times.

The KLAS Research findings, which are based on a small sample of customers, also highlight strong customer confidence in Vectramind Health as a strategic partner, with customers citing the company’s integration expertise, responsiveness, and collaborative approach to supporting healthcare organizations.

Healthcare leaders interviewed by KLAS highlighted the partnership and expertise provided by Vectramind Health:

“Vectramind Health has a great sales team that is consistently engaged with us. They don’t treat us as their customer; they treat us more as their partner. They are very engaged to see how we are consistently growing and seeing improvements” and “In terms of patient engagement, we have been able to improve our no-show rate without even integrating the system with our EHR. In terms of patients engaging with clinics and not just the call center, we have also seen an increase without EHR integration. Those were desired outcomes that we have been able to realize.” –  Directors, interviewed by KLAS Research.

Firstpass is an AI-native, unified patient experience and engagement platform designed to help healthcare organizations orchestrate the entire patient journey. By connecting communication, workflow orchestration, and real-time patient journey management across the care continuum, Firstpass enables providers to engage patients before, during, and after care while reducing administrative burden for staff and improving operational efficiency.

“Healthcare organizations everywhere are working to improve access, reduce operational friction, and deliver a better patient experience,” said Dr. Murali Krishna Vakalapudi, Founder and CEO of Vectramind Group. “The feedback reflected in this KLAS Research report is especially meaningful because it comes directly from healthcare leaders using Firstpass to transform patient engagement and operational workflows. Our mission is to help providers eliminate fragmented care journeys and make person-centered care operationally sustainable at scale.”

Based on firsthand input from clients who have used the technology, KLAS First Look reports offer early insights into new healthcare solutions. These studies give healthcare executives a clear picture of how solutions are working in practical settings.

Hospitals, health systems, and specialty healthcare organizations looking to enhance patient engagement while streamlining operational procedures and care delivery are increasingly adopting the Firstpass platform, according to Vectramind Health.