Ahead of Eid-ul-Fitr, Hazrat Shahjalal International Airport (HSIA) has taken extra steps to improve passenger services, guaranteeing a secure, easy, and comfortable journey.
“Security measures at the airport have been beefed up to improve passenger safety and service quality. Assistance desks and a 24/7 hotline service have also been set up, ensuring travelers’ access to necessary information and support at any time,” HSIA Executive Director Group Captain M Kamrul Islam told BSS today.
Security organizations including AVSEC, Bangladesh Air Force Taskforce, and APBN will continue to be extra vigilant in order to assist travelers, given the expected surge in passenger volume during the Eid holiday rush. Islam also said.
Special plans have been put in place for quicker luggage delivery in order to better streamline travel, allowing travelers to quickly and easily retrieve their stuff.
HSIA has implemented Customer Relationship Management (CRM) software, a dynamic bilingual website, and a 24/7 hotline call center in an effort to improve customer delivery.
Additionally, a dedicated coordination team comprising young and energetic members has been formed to swiftly address passenger issues.
Passengers can now dial the hotline at 13600 (shortcode) or 09614-013600 (longcode) to seek assistance at any hour.
Upon lodging a complaint or query, passengers receive a tracking number via SMS and email, enabling them to monitor the progress of their case.
“We are working in close coordination with various agencies to enhance overall passenger service during Eid-ul-Fitr,” Islam said.
To accommodate the surge in the number of travelers, flight frequencies have been increased, especially on domestic routes operated by Biman Bangladesh Airlines and other private carriers.
“Biman will operate 13 additional flights on the Dhaka-Rajshahi, Dhaka-Syedpur, and Dhaka-Barishal routes alongside its regular schedule to meet the increased demand during Eid,” Biman’s Managing Director and CEO Dr Shafiqur Rahman told BSS. On March 26, 27, 28, 29, and two on March 30, the national flag carrier will run seven more flights on the Dhaka-Rajshahi-Dhaka route.
On the Dhaka-Syedpur-Dhaka route, five special flights will run every day from March 26 to March 29. Two more flights will be added on March 30.
On March 27, Biman will also run an additional flight on the Dhaka-Barishal-Dhaka route.
Ahead of Eid, private airline Air Astra has expanded its daily flight schedule to include two additional flights to Saidpur.
“We will also operate three additional flights to Cox’s Bazar after the Eid holiday,” said Air Astra’s CEO Imran ASif.
However, the country’s largest private carrier, US-Bangla Airlines, has not announced any additional flights, while another private airline, Novoair has only readjusted its existing 16 daily flights across seven domestic destinations.
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