Samsung initiated Samsung Promise to uphold customers in Bangladesh

Samsung Electronics has taken an initiative of an innovative campaign called ‘Samsung Promise – aligned with its pledge to bring new dimensions to peoples’ lives – to enhance customers’ convenience. This campaign will enable customers to be eligible for a return in monetary value if they opt to return purchased Samsung TV.

Under the campaign, customers buying any R series UHD & QLED TV models will be eligible for 60% “promised money” if they wish to return the TV within next 6 months of initial purchase. The customer will be given a printed “certificate of promise” at the point of sale which can be redeemed at a later time.

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While returning the TV; the customer must ensure the condition with no exterior/ interior damage, with original remote control, packaging and Certificate of Promise along with the original purchase invoice. This ‘promised money’ is only applicable to purchase Samsung consumer electronics products such as TV, refrigerator, air conditioner, washing machine, microwave oven, vacuum cleaner etc.

Shahriar Bin Lutfor, Head of Business, Consumer Electronics, Samsung Bangladesh, said, “We believe that our customers have the right to choose and hence we have enabled this freedom of choice for them. While Samsung consumer electronics products have high resale value, we want to ensure the best possible return value and purchase option for valued customers.”

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