In the wake of COVID-19 pandemic, considering the health and safety of its staffs, Samsung Bangladesh had reduced its call center timing from 24/7 to 15 hours from March 26, 2020, to June 30, 2020. Nevertheless, now the Samsung service team is set again to serve the customers 24/7 by maintaining a proper standard of safety following the guidelines of the government.
Samsung Bangladesh has been the industry’s first organization to launch a 24/7 call center in Bangladesh this year in February. Regarding this, Seungwon Youn, Country Manager, Samsung Bangladesh, said, “During the crisis, we are trying to endeavor to entertain the day by day increasing enquiries about Samsung products & services for the needs of our customers, employees, and partners. We believe that customer satisfaction plays a vital role, and to increase their convenience, we are pleased to restart the 24/7 call center service again while maintaining safety standards for our employees.”
Customers from all Bangladesh can easily get to Samsung helpline by dialing to 08000 300 300 (Toll-free) at any time for service and product information.