Omni Hotels & Resorts ranked highest among upper-upscale hotel brands, according to the J.D. Power 2016 North American Hotel Guest Satisfaction Index StudySM released last week. Seven key factors were examined to determine overall satisfaction, including: reservations, check-in/check-out, guest rooms, food & beverage, hotel services, hotel facilities, and cost & fees.
The J.D. Power 2016 North American Hotel Guest Satisfaction Index StudySM showed that overall satisfaction for the upper-upscale segment has increased. This is the second year in a row and the seventh time Omni has ranked highest as the leading hotel brand in the segment (previous years include 2000, 2005, 2006, 2010, 2012 and 2015). Omni has the highest score in the check-in/check-out, food & beverage, hotel services and hotel facilities factors. The results are based on guest feedback from customers who stayed at an Omni from May 2015 through May 2016.
“Creating memorable experiences for our guests is the cornerstone of our brand mission, and we are honored to receive this recognition for the second consecutive year,” said Mike Deitemeyer, president of Omni Hotels & Resorts. “Through authenticity and innovation, our family of 20,000 associates puts the soul of hospitality into every interaction, proudly opening doors to the true spirit of the destination – I thank each and every one of them for their continued dedication to fulfilling our vision.”
Omni creates genuine, authentic guest experiences at 60 distinct luxury hotels and resorts in the leading business, convention and leisure destinations across North America. The brand is known for innovation and exemplary service, and is committed to being the employer of choice in the hospitality industry. Through its award-winning Power of One associate program, Omni encourages and empowers each of its associates to do his or her personal best to ensure guests have a memorable stay. Based on this fundamental belief of empowering associates, Omni is able to deliver one remarkable experience after another, and outperform the segment in the J.D. Power North American Hotel Guest Satisfaction Index Studies.