THAI holds lucky draw for customer satisfaction survey (TCCS) participants

News Hour:

Thai Airways International Public Company Limited (THAI) recently held a lucky draw to reward participants of its Customer Satisfaction Survey (TCCS), which is conducted on a quarterly basis amongst passengers who traveled on board THAI flights on all routes and in all classes of service.

THAI began to conduct quarterly customer satisfaction surveys in 1997 in order to measure the service experience throughout the entire duration of passengers’ journeys, from ticket reservation, on board experience, to arrival at the final destination.  The survey serves as a means for THAI to identify areas where improvement may be required and offers insights into customer needs and expectations.

THAI recently held a one-time lucky draw for each month of the year, applicable for passengers who flew with THAI in 2015 and participated in the Customer Satisfaction Survey (TCCS), whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel on the THAI routenet to/from Bangkok, Thailand.

** Note:  void where prohibited or restricted by the laws of the prize winner country.


Winner Name List

Month (2015) Name Country
TCSS (Paper-based)
January Ms. Wisa Punyaputigul Thailand
February Mr. Eric Vigouroux Thailand
March Mr. Gary Murrell United of Kingdom
April Mr. Seikh Reyazuddin Republic of India
May Mr. Christopher May New Zealand
June Mr. Sakol Cheewakoset Thailand
July Ms. Pailin Richards Thailand
August Mr. Vasutron Kositkunagron Australia
September Mr. Charoensak Sungkamee United State of America
October Mr. Peter Jacobsen Thailand
November Mr. Wissut Prutisart Thailand
December Mr. Sarid Sarika Thailand


e-TCSS (online-based)
January Mr. Songrit Hirunanuruk Thailand
February Mr. Srinivasa Prasad Muddalapuram Australia
March Mr. Stefan Lindstrom Thailand
April Mr. Roger Weckert Australia
May Mr. Felix Jospeh Donoghue Republic of India
June Mr. Bernhard Franz Kaeufer The Socialist Republic of  Vietnam
July Mr. Paul Borkowski Australia
August Ms. Warangrat  Chutikachusanapong Thailand
September Ms. Opor Weeraphan Thailand
October Ms. Pinthita Klungmontri Thailand
November Ms. Areeporn Tumrung Thailand
December Mr. Ekkarat Khanngern Thailand


Md. Rafiuzzaman Sifat, a CSE graduate turned into journalist, works at News Hour as a staff reporter. He has many years of experience in featured writing in different Bangladeshi newspapers. He is an active blogger, story writer and social network activist. He published a book named 'Se Amar Gopon' inEkushe boi mela Dhaka 2016. Sifat got a BSc. from Ahsanullah University of Science & Technology, Bangladesh. He also works as an Engineer at Bangla Trac Communications Ltd. As an avid traveler and a gourmet food aficionado, he is active in publishing restaurant reviews and cutting-edge articles about culinary culture.
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